Refunds may be granted when a service has not been delivered as described or when a verified billing error has occurred. To qualify, the request must comply with the timeframe and conditions outlined below.
Refund requests must be submitted within 14 calendar days from the date of purchase. Requests received after this period may not be eligible unless required by applicable law.
To initiate a refund, please contact our support team with your order details, transaction ID, and a clear explanation of the issue.
Once received, your request will be reviewed within 3–5 business days. If approved, refunds will be processed using the original payment method.
Refunds are granted only when services remain unused or substantially incomplete. CYRAVIONEX reserves the right to request additional documentation to verify eligibility.
Certain promotional, discounted, or limited-time services may be marked as non-refundable at the time of purchase. In such cases, refund eligibility will be clearly communicated before payment is completed.